Jean has over twenty-five years of experience in executive development and organizational effectiveness. She was Director of the Center for Custom Programs at the University of North Carolina, Chapel Hill, as well as a faculty member. Under her leadership the center was rated number one worldwide in a Business Week survey of university-based executive education.

Dr. Hauser also served as the Assistant Dean for Executive Education at Duke University’s Fuqua School of Business. She worked with faculty and staff to help move Duke into the forefront of custom designed executive programs. As the cornerstone of her work at UNC and Duke, Jean was the principal investigator in numerous system-wide organizational assessments. These assessments provided the feedback for designing custom programs for clients including Bank of America, Kaiser Permanente, US Postal Service, Cargill, Eli Lilly, Bethlehem Steel, and other multi-national corporations. A Johnson & Johnson assessment in close partnership with J&J resulted in the blueprint for the design of their world class manufacturing program. A later assessment resulted in J&J’s program for CFO’s, delivered worldwide.

After a successful career in academia, Jean served as a Senior Vice President for The Concours Group, an international consulting firm, where she was involved in research and organizational development consulting. She specialized in coaching senior executives, talent management, executive bench strength, and organizational assessment. In that role she managed numerous client relationships.

A large part of Jean’s professional interest and nationally recognized expertise has centered in the techniques of “action learning.” This is a process by which individuals and/or teams move from dialogue and knowledge building to specific measurable behaviors. This process helps answer the question, “So what are we going to do to make a difference?” It helps focus individuals and/or teams on the specific outcomes necessary to achieve substantial and sustainable changes in behavior.